Your questions, answered.

Want to know more about our process? Have a question about getting started?
Please see our FAQs below for more details.


How do I pay for Sent?

After speaking with an account manager, you’ll be enrolled in our automated payment processor where you’ll receive access to your exclusive secure member portal, which will notify you of upcoming payments, allow you to upgrade your plan, change your billing information or cancel your subscription.

What happens after I sign up?

You’ll be contacted by a member of our team to set up your first strategy call. During that call, we’ll discuss what has been working for your business (and what hasn’t) and create a plan, goals, and content calendar for the emails that will be sent during that month in our 72-hour quick start timeline.

What do you need from me?

Based on the platform you use, we’ll request access to your email service provider account as well as a shared folder via Dropbox (or another file sharing service) which will include your brand style guide, company logo, product photos, lifestyle imagery and any branded video.

Do I have a say in the email design?


Of course! Creating a cohesive brand aesthetic is one of our top priorities! We want your customers to have a seamless transition from every email to your online experience.

Once we receive account access and your content folder, our team will provide you with 3 design templates for you to review and approve. Once you make your suggestions, we’ll return with a final template to serve as the baseline for all outgoing emails.


What if I have a last minute email idea?

Special promotion? New product alert? Fan-favorite restocked? We can accommodate any request six (6) hours before the proposed send-time. Just send an email and your account manager will coordinate with the rest of our team to get it done!

What’s included in the email automation add-on?

With our email automation add-on, we’ll design a welcome sequence to greet and convert new subscribers, transactional emails (order confirmation, shipping notification, delivery confirmation), multi-step cart abandonment to recoup lost sales, customer re-engagement, product review and referral requests, and post-purchase follow up (product upsells and cross-sells) customized to your brand.

What's included in the email list growth consulting?

As a monthly add-on, we’ll do a deep dive across platforms to analyze your current lead generation/list building strategy. Then we’ll construct a plan to drive new leads to key landing pages/product offers and create email conversion funnels for that growing segment.

What's included in the SMS add-on?

Depending on which eCommerce platform you use, we'll integrate your store with a compatible service and provide the offer calendar, copy and creative to turn text messaging into a viable revenue channel for your brand.

What's included in the Facebook advertising add-on?

We conduct a comprehensive analysis of your account and current advertisements then use that data to generate audiences and creative to multiply ROAS and increase conversions from your digital ads.

How do I request an add-on?


You can select the add-on from your client portal account or discuss specific needs with your account manager on your strategy call. He/she can add it to your plan directly. You’ll see the invoice in your customer portal and it will be sent to your email.

Where are you located?

Our team of email strategists, graphic designers, coders, and copywriters is based in New York City and we cater to business across the world and various time zones.

Want to know about something we haven’t addressed?

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